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If you are wishing to cancel your housing contract, first determine which of the three categories below applies to you and then follow the listed instructions. If you have questions about your cancellation/request, please speak with the Housing Business Manager, Mike Havard, by calling (251) 341-4663 (press '0' once the automated system picks up).

PRE-OCCUPANCY
You may cancel your contract at any time prior to taking occupancy of a room for that contract term (have not signed for a key nor moved in) by following the steps below. More details can be found within your housing contract.
> Visit southalabama.edu/MyUSAHousing
> Login using your Jag Number and JagMail password
> Select 'Housing Contract' (upper-left)
> Select the Contract Term for your desired cancellation and click 'Save & Continue'
> Select 'Cancel Contract' (upper-right above Contract Menu bar)
> Review cancellation details and fees by term
> Click ‘Cancel Contract’ (bottom of page)
POST-OCCUPANCY
Once occupancy is taken (signed for a key or moved in), cancellation is not guaranteed. Any student wishing to cancel their housing contract should submit their cancellation request online (see steps below). Students will receive the status of their cancellation request via JagMail. Students are encouraged to refrain from entering into another living arrangement/agreement until you receive a decision on your cancellation request. If your request is approved, you will be charged a contract cancellation fee based upon the term of your contract and the date your request was submitted (see below). Your semester room and meal plan charges will be assessed based upon the Housing Refund Policy (see below), which is determined by the date your request was submitted and the date you vacate the room (room key returned and contents removed). Please refer to your Housing Contract Terms & Conditions for more specific details regarding "Conditions for Cancellation." 
> Visit southalabama.edu/MyUSAHousing
> Login using your Jag Number and JagMail password
> Select 'Housing Contract' (upper-left)
> Select the Contract Term for your desired cancellation and click 'Save & Continue'
> Select 'Request Contract Cancellation' (last option of your scrolling contract menu bar at the top)
> Review content and enter requested info
> Click ‘Submit Cancellation Request’ (bottom of page)
WITHDRAWN FROM THE UNIVERSITY
In order to be eligible for University Housing, a student must be enrolled at the University of South Alabama. At the point a student is no longer enrolled (including online courses), or if a student moves in and fails to enroll by the last day to drop/add classes (see University Calendar for dates), he or she will have a maximum of 48 hours from the time of notification of non-enrollment to enroll in courses at the University (if it’s prior to the last day to add classes) or check out of the residence hall. The student should submit their cancellation request online as soon as they become non-enrolled (see steps below). Students will receive the status of their cancellation request via JagMail. If your request is approved, you will be charged a contract cancellation fee based upon the term of your contract and the date your request was submitted (see below). Your semester room and meal plan charges will be assessed based upon the Housing Refund Policy (see below), which is determined by the date your request was submitted and the date you vacate the room (room key returned and contents removed).
> Visit southalabama.edu/MyUSAHousing
> Login using your Jag Number and JagMail password
> Select 'Housing Contract' (upper-left)
> Select the Contract Term for your desired cancellation and click 'Save & Continue'
> Select 'Request Contract Cancellation' (last option of your scrolling contract menu bar at the top)
> Review content and enter requested info
> Click ‘Submit Cancellation Request’ (bottom of page)
HOUSING CONTRACT TERMS & CANCELLATION FEES
Academic Year 2017 - 2018 Contract Term
Contract cancellation received by: 5/1/2017 - $50.00 charge; 5/2/2017 – 7/1/2017 - $100.00 charge; after 7/2/2017 – $150.00 charge
Maymester / Full Summer 2017 Contract Term
Contract cancellation received by: 5/1/2017 - $75.00 charge; after 5/1/2017 – $150.00 charge
HOUSING REFUND POLICY
Withdrawal refund percentages 
for Semester Room and Meal Plan Charges
Prior to 1st day of classes - 100%; 1st day of classes through end of 1st week of classes - 90%; 2nd week of classes - 75%; 3rd week of classes - 50%; 4th week of classes on - no refund.
PLEASE NOTE: If a student’s University account has an outstanding balance due and the University has in its possession any funds payable to the student (from payments or credits applied to the student’s account, payroll checks, and/or any other source, except federal financial aid awards), the University reserves the right to withhold the funds necessary to clear the student’s outstanding balance and to cover any collection costs incurred. Once those amounts are paid, any remaining funds are paid to the student.