The University has a professional staff of technicians, painters, plumbers, carpenters,
and electricians that work to preserve the integrity of the residential environment.
The maintenance staff is available from 8:00AM to 5:00PM to address routine (non-emergency)
Emergency Facilities staff is available 24 hours a day, 7 days per week. The following
items are considered emergencies in University Housing:
- Doors that do not lock, unlock or secure properly
- Lost key or a key stuck inside of the door
- Loss of heat, air conditioning, or water
- Clogged drain, sink, or toilet
- Broken window
- Equipment fire
To Report Any Facilities Concerns
Please contact the Housing Facilities Call Center at (251) 460-7655 Monday through
Friday, 8AM – 5PM (CST). IF IT IS AN AFTER-HOURS EMERGENCY: Please contact your Community Office to speak with the RA On-Duty. The RA On-Duty will be able to access the Housing Facilities Staff
Member On Call for you.
PTAC Units (Air Conditioning) in New Hall & Stokes Hall
Each room's PTAC (A/C) unit is controlled by overall building software. The software
determines the range that each room's temperature is allowed to fluctuate in order
to maintain the best overall building humidity and prevent mold. Each room's thermostat (on the wall near entrance) will allow you to adjust your temperature
within the 69-76 degree range.
PLEASE NOTE: If the student places the PTAC unit in the "Auto" setting and the room's temperature
reaches 68 degrees, the unit will adjust itself to heat. However if the student places
the PTAC unit in the "On" setting, the unit will continue to blow cool or warm air
(whichever the unit is set to).
A motion detection feature is built-in to the building's software that will detect
when a room has been vacant longer than 1 hour. After one hour without motion, an
individual room will revert to energy saving mode and will auto-adjust the room's
temperature setting allowing it to increase no higher than 75 degrees.
Upon returning to the room from an extended absence, students may notice it feels
warmer than their pre-set temperature. However, the motion sensor will register their
presence and automatically begin lowering the temperature to their previous setting
within a short time. Don't worry, the motion sensor is sensitive enough to detect small movements while
sleeping to prevent it from shutting off throughout the night.
If students feel it is excessively hot in their room, please report this to a Residence
Life staff member by calling your RA On-Duty. We can look at the temperature history of the room through the building software
system to determine if there is indeed a problem or if it has just been in resting
mode (at 75 degrees).