Alumni and Courtesy Card holders are not entitled to access our online databases remotely because this violates our licenses with database vendors who do not allow us to sell access to their products. Our agreements allow access only for current students, faculty and staff.

For remote access, you must use your J Number or Library Barcode. Contact the University Library at 251-460-7025 or webref@jaguar1.usouthal.edu if you have problems with access.

Login name or Password Questions and the Login Screen

Login name or Password is Incorrect

Verify that your CAPS LOCK key is off and that you are including the initial J00 of your J Number, then check the following:

Possible Login Name Problems

  1. You must be a currently enrolled student, faculty or staff member. Our licenses with database vendors restrict access to those currently affiliated with the university.
  2. Alumni and Courtesy Card holders are not entitled to access our online databases remotely because this violates our licenses with database vendors who do not allow us to sell access to their products.
  3. If you are returning after being out for any length of time, our system considers you to be a new student and our patron file may not have been updated to include you yet. Contact Kathy Wheeler at webref@jaguar1.usouthal.edu or 251-460-7938
  4. Be sure to use the new login name -- last name plus the first two letters of your first name. Example: Elvis Presley's login name would be presleyel
  5. Your name must be used as it appears in University records -- if your name is Charles Jeffrey Tweedy and you go by Jeff, your login name includes the initials of your OFFICIAL first name and will be tweedych not tweedyje
  6. If your name has a suffix, such as Jr. or III, try including the suffix. Example: presley iiiel
    Your record may include a comma; if so type your last name, a comma, a space, the suffix without a period, then the first two letters of your first name. Example: presley, jrel
  7. If your name has a prefix, try typing the prefix separately. Example: le blancma
  8. If your name has a prefix that commonly includes a period, type the period and a space when you type in your login name. Example: st. johnjo
  9. If your name has an apostrophe, hyphen or other punctuation, try including it.
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Possible Problems with SSN

  1. The University no longer uses Social Security Numbers.
  2. Use your J Number including the initial J00, or your library barcode. If you don't know either, contact Kathy Wheeler or Amy Prendergast at webref@jaguar1.usouthal.edu. Students in the Colleges of Medicine, Nursing and Allied Health Professions should contact Clista Clanton or Justin Robertson at medlib@bbl.usouthal.edu
  3. If you are a student who has never checked out a book and wish to use your library barcode for your password, come to the library to get your library barcode activated.

Possible Problems with Library Barcode

  1. The library barcode is the number on the back of your id (students) or the front of your library card (faculty and staff); make sure to type this number without any spaces.
  2. If you have never checked out a book and are trying to use your library barcode, this will not work.Come into the library to get your barcode activated.
  3. If you are a distance learning student without a library barcode, use your J Number, including the initial J00. If you don't know your J Number, contact Kathy Wheeler or Amy Prendergast at webref@jaguar1.usouthal.edu. Students in the Colleges of Medicine, Nursing and Allied Health Professions should contact Clista Clanton or Justin Robertson at medlib@bbl.usouthal.edu
  4. If you are a student who has never checked out a book and wish to use your library barcode for your password, come to the library to get your library barcode activated.
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Message that Your Account Has Been Suspended

If you get a message that your account has been suspended, call the University Library Reference desk at 251-460-7025 or email us at webref@jaguar1.usouthal.edu. We have applied usage limits to our databases in order to comply with some vendor restrictions, so this may happen to you.

Login Screen Asks for USA Student ID First and Then Last Name

You are logged into the USA Libraries' catalog not into our databases. The catalog provides you with information about titles owned by the University Libraries but does not give you access to fulltext journal articles.. Go to the University Library's web site at http://library.southalabama.edu/ and choose Articles, Indexes, Databases or to the Biomedical Library's web at http://biomedicallibrary.southalabama.edu/library/ and choose Database List from under Find Articles.

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Login Screen is Anything Other Than What is Pictured

If the login screen is different from what is pictured below and it's not the USA Libraries catalog, make sure that your access point was either the University Library's web site at http://library.southalabama.edu/ or the Biomedical Library's web site at http://biomedicallibrary.southalabama.edu/library/. If you go directly to a database without going through the Libraries' web sites, you will not be identified as being affiliated with the University of South Alabama and will not be allowed access.

Database Login Screen

Message appears asking you to accept a certificate after you enter your login name and password

If you are asked to accept a certificate when you login to a database, click Yes and continue to the database.

Internet Service Provider Issues

Accessing the University Libraries' databases through USA Online

Go directly to the University Library's web site at http://library.southalabama.edu/ and choose Articles, Indexes, Databases or to the Biomedical Library's web at http://biomedicallibrary.southalabama.edu/library/ and choose Database List.

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Connecting using a cable service provider

Some cable service providers set up Internet access so that it goes through their proxy server. This interferes with ours. To check if your access is through a proxy, follow these steps:

Internet Explorer 6.x
Netscape 8.x and Firefox
Select: Tools
Select: Internet Options
Select: Connections
Select: Settings if you are on a modem or LAN settings if you are on a network elsewhere or use a cable modem
Check the box next to: "Use a proxy server for this connection" for an address such as http://proxy.isp.com -- if such an address is there you are accessing the Internet through a proxy server
click on Cancel
click on Cancel on the Internet Options menu
Select Tools
Select Options
Select General
Click on Connection Settings
There are 6 boxes where there can possibly be proxies entered.
Is there an address such as http://proxy.isp.com entered in any of the configuration locations? If there is then you are accessing the Internet through a proxy server.
Click Cancel

If you are accessing the Internet through a proxy server, check with your Internet Service Provider to see if they can help you change these settings.

Connecting using AOL or MSN

The AOL and MSN browsers sometimes cause problems with access to the Libraries' databases. Instead connect to the Internet using AOL or MSN, minimize -- don't close -- the program, then open your preferred browser.

Connecting Using NetZero HiSpeed, Juno Speedband or Similar Services

If you are getting error messages with these highspeed services, turn off the highspeed function. With Juno, also check to see if your proxy server is turned on; if it is, turn it off. These functions can be enabled again when you are through using the Libraries' databases.

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Using Web Accelerators

If you are using a web accelerator from Google or from another service and notice that you are having problems connecting to the library's databases, turn the web accelerator off. You aren't uninstalling it, so you can always turn the accelerator back on. Instructions for temporarily turning off Google's web accelerator can be found at this URL: http://webaccelerator.google.com/support.html#off.

Connecting to USA Libraries's Databases on a Smartphone

Currently the Libraries provide mobile access to our EBSCOhost databases; we have 35 databases provided by EBSCO, among them are Academic Search Premier, Business Source Premier, Education Research Complete, CINAHL, MEDLINE with Fulltext and SocINDEX with Fulltext.

To connect to the University Libraries' EBSCO databases, use the following link:

http://libproxy2.usouthal.edu/login?url=http://search.ebscohost.com/login.asp?profile=mobsmart

Mobile access is new for us and has only been tested on three phones: the iPhone, the Blackberry Curve 8320, and T-Mobile's MyTouch.

Javascript needs to be enabled to use the libraries' databases. To do this for the Blackberry:

  1. Check your Blackberry's OS version first by clicking on the Options icon (mine is a wrench) and then About. Your OS will need to be version 4.0 or higher; older versions do not support JavaScript.
  2. Open your Blackberry Internet Browser by clicking on your Internet icon.
  3. Click on theBlackberry icon button and choose Options.
  4. Choose Browser Configuration and scroll down to Support JavaScript. Check that box and save your changes.

I was also not able to read a pdf file by just opening it in the database on the Blackberry; I had to email the file to myself and open it using a program designed to read pdfs on the Blackberry. I used Beamreader, but there are other applications such as RepliGo Reader.

I was also not able to read pdf files by opening them on the MyTouch; I had to email the file to myself and use a pdf reader to open it. (I used the PDF GView which is available in the Android Market; there are others as well, such as BeamReader.) I could only open these attachments if I emailed them to my gmail account. They were not accessible from other accounts.

Try mobile access and let us know about your experiences at webref@jaguar1.usouthal.edu -- please include the type of phone you are using.

Browser and Connection Problems

Internet Explorer 6 is Your Browser

Internet Explorer 6 defaults to a higher level of security for cookies than the databases can accept. To change this:

  • From the menu at the top of IE, select Tools
  • Select Internet Options
  • Select the Privacy tab
  • This is probably set to Medium; change to the Low setting
  • You may need to exit Internet Explorer and open it again.

The Low setting still restricts cookies that provide personal information and those that don't have a compact privacy policy. You can change this setting after you are through using the Libraries' databases.

Your Computer is a Mac and you are using Safari

There have been known issues with EZproxy and Safari. If you are using Safari and having problems accessing University Libraries databases, download Firefox at http://www.mozilla.com/en-US/firefox/personal.html.

The USA VPN and EZProxy

There is an unsolvable incompatibility between the Virtual Private Network (VPN) and the Libraries' online resources. If you are logged into the network using VPN, log out and use your regular connection to the Internet. When you login, you only have a connection from your computer to the Network computer which is not recognized as a USA wide IP address.

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The Database Login Screen is Never Displayed or Your Login Works But You Are Not Connected to the Database

Your Internet Service provider may have set up Internet access so that it goes through their proxy server. This interferes with ours. To check if your access is through a proxy, follow these steps:

Internet Explorer 6.x
Netscape 8.x and Firefox
Select: Tools
Select: Internet Options
Select: Connections
Select: Settings if you are on a modem or LAN settings if you are on a network elsewhere or use a cable modem
Check the box next to: "Use a proxy server for this connection" for an address such as http://proxy.isp.com -- if such an address is there you are accessing the Internet through a proxy server
click on Cancel
click on Cancel on the Internet Options menu
Select Tools
Select Options
Select General
Click on Connection Settings
There are 6 boxes where there can possibly be proxies entered.
Is there an address such as http://proxy.isp.com entered in any of the configuration locations? If there is then you are accessing the Internet through a proxy server.
Click Cancel

If you are accessing the Internet through a proxy server, check with your Internet Service Provider to see if they can help you change these settings.

The Resource Gives a Message That Your Institution is Not a Subscriber

Make sure that your access point is either the University Library's web site at http://library.southalabama.edu/ or the Biomedical Library's web site at http://biomedicallibrary.southalabama.edu/library/. If you go directly to a database or electronic journal site without going through the Libraries' web sites, you will not be identified as being affiliated with the University of South Alabama and will not be allowed access.

If you get this message and you are going through the Libraries' web sites, contact Kathy Wheeler at webref@jaguar1.usouthal.edu or Jie Li of the Biomedical Library at medlib@bbl.usouthal.edu.

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Cookies

Error message when trying to connect to a database: "Reason: -- unrecognized error. Please contact technical support" or similar message

Your cookies may not be enabled. To enable cookies in your browser, follow these steps:

Internet Explorer
Netscape
Firefox
  • Click on Tools at the top of your browser
  • Choose Internet Options
  • Select the Privacy tab
  • This is probably set to Medium; change to the Low setting
  • Click on OK
  • Click on Tools at the top of your browser
  • Choose Options
  • Under Security and Privacy highlight Site Controls (only click on it once) at the right side of the box
  • Under Web Features on the right, check Allow Cookies
  • Click on OK
  • Click on Tools at the top of your browser
  • Choose Options
  • Highlight Privacy (only click on it once) at the left side of the box
  • At the bottom part of the box, on the right, you'll see Cookies.
  • Check Allow All Sites to Set Cookies
  • Click on OK

Error Message That Cookies Are Disabled Even Though They Have Been Enabled In the Browser

Do you have a personal firewall on your computer? If so, make sure that cookie blocking is set to "none" and that the browser privacy box is unchecked. You can always go back and recheck these later.

Do you have an ad blocking program such as AdSubstract on your computer? If so, these programs may have settings that block cookies. Set the program not to block cookies.

Message That Internet Explorer Has Rejected or Refused to Set a Cookie

If you get a message that IE has rejected or refused to set a cookie, you will also see this privacy icon at the bottom of your screen: redeye. If you double-click that icon, it shows web sites where cookies were recently rejected. You can then double-click on the site and get the option to select "allow this site to use cookies." If you select that and click OK, then reattempt the login, it should clear the cookie issue.

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Firewalls and Popups

Disable the pop-up blocker while you are using our databases. You can always go back and enable it again for general Internet use.

For personal firewall software, such as Norton Security, make sure that cookie blocking is set to "none" and that the browser privacy box is unchecked. You can always go back and recheck these later.

Ad blocking software may have settings that block cookies. Set the program not to block cookies.

Other Common Error Messages

"Error has occurred in script on this page"

Check another library database such as EBSCO, InfoTrac or FirstSearch. If you can use these, the problem most likely lies in the fact that you either don't have Java enabled on your machine or you have an older browser. To check if Java is enabled:

Internet Explorer 6.x
Firefox
Netscape 8.x

Choose Tools
Chose Internet Options
Choose the Security tab
Click on the Custom Level Button
Scroll down the list and look for Java
Under Java Permissions, if Disable Java is chosen, change it to Medium Safety
Click OK
Click OK again

Choose Tools
Then choose Options
Highlight Web Features and click on Enable Java and Enable Javascipt
Click OK

Choose Tools
Then choose Options
Under Security and Privacy in the right box, choose Site Controls
Under Web Features in the right side of the box, check the box for Enable Java and Enable Javascript
Click OK

If there is no place to change these settings, you may have an older browser or you need to download Java. To update Netscape go to http://browser.netscape.com/ns8/. To update Internet Explorer, go to http://www.microsoft.com/downloads/search.asp?. To download Java, go to http://www.java.com/en/index.jsp and choose the Free Download.

to top of page "To allow / connect?session to work, your EZProxy administrator must first authorize this within the ezproxy.cfg file."

The proxy software has not been configured for this particular database or journal. Send an email to webref@jaguar1.usouthal.edu. Include the name of the journal or the database you were trying to access.

Pdfs Won't Load Properly.

If you don't have Adobe Acrobat Reader, download it for free from http://www.adobe.com/. Internet Explorer 5 (or above) sometimes has problems using Adobe Acrobat 4. You can either upgrade your version of Acrobat Reader at http://www.adobe.com/products/acrobat/readstep2.html or you can set Adobe to be used by IE by following these steps:

  • Open Adobe Acrobat (from your Start --> Program menu)
  • Click on File --> Preferences --> General
  • Uncheck the box next to Web Browser Integration
An Article Link Sent by Email from a Database Does Not Work Off Campus. Journal Alerts Cause a Similar Problem as do Any Links Just Copied and Pasted from a Database.

The links to our databases that allow off-campus access have a special prefix in front of them to take you to a page to be authenticated and recognized as affiliated with the University of South Alabama. You can add this prefix to any links you get through email to be allowed off-campus access. The prefix is:

http://libproxy2.usouthal.edu/login?url=

Paste this URL in front of any links you receive from journal alerts or other emails from University Libraries' subscribed databases.

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Use Google Scholar through the University Library's web site in order to access the University Libraries' full-text resources when you are not on campus. Follow these steps:

  • Go to the Library's web site at http://library.southalabama.edu and choose Internet Search Engines
  • When you choose Google Scholar, you will be asked to login as you did for our databases
  • Once you get to Google Scholar, choose Scholar Preferences next to the Search box
  • In the Library Links box, type University of South Alabama
  • You should get five choices: University of South Alabama (Full Text@IngentaConnect), University of South Alabama - Full-Text@USA ; Alabama Virtual Library - AONE Full Text@AVL , Open WorldCat (Library Search); and University of South Alabama - USA eText
  • Check the boxes in front of each one except Alabama Virtual Library - AONE Full Text @ AVL and University of South Alabama - USA eText
  • Click Save Preferences

You should now be able to connect to the full-text of subscribed University Libraries' resources if they are part of the results of your search.

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