Refunds

Aquatics Refund and Cancellation Policy

Refund requests must be submitted online via our Refund Form.         

• A full refund will be granted if requested by two weeks before the start of your swim session.
• A 50% refund will be granted if requested by one week before the start of your swim session.
• No refunds are granted less than one week before your swim session, although you may reschedule to another 2024 swim session based on space availability.

Once a swim session begins, there are no refunds or rescheduling. There is no pro-rated cost if your child cannot attend the entire swim session. Lessons that are canceled due to weather will be rescheduled. 

Lifeguard/WSI Course Refund/Transfer Policy

Payment is due in full at the time of registration. There are no refunds for lifeguarding and WSI courses. 

Participants who cannot attend all of their registered course dates may transfer to another course within one year based on space availability.  To reschedule fill out a Transfer Request Form a minimum of two weeks prior to a new course start date with a request to attend; no spot will be automatically held. 

CPR Course Refund/Transfer Policy

Refund requests must be submitted online via our Refund Form.

• A full refund will be granted if requested by one week (7 days) before the skills session.
• A 50% refund will be granted between 48 hours and 7 days before the skills session.
• No refunds are granted less than 48 hours before the skills session.
• Participants must be on time; no late arrivals will be permitted.
• The Red Cross does not allow participants to join once the review has started.
• USA faculty/staff who register and pay $20 will be refunded the full amount if s/he completes the course. The Department of Safety and Environmental Compliance will cover the full cost of the certification.

Facility Rental Refund Policy

• Payment must be made in full 48 hours prior to the event.
• All cancellations must be made through our Refund Form.
• Events canceled before payment is made are not subject to any additional costs.
• Events canceled after payment is made are not eligible for refund.
• Events may be rescheduled depending upon departmental usage of the area.
  • If your event is interrupted/canceled due to inclement weather, we will:
    • Reschedule your event to the closest date/time possible.
    • Host your event in an alternative location within our facility.  

Membership Cancellation Request

Memberships are a 12-month commitment. Memberships are not refundable. Cancellation requests must be submitted online via our Membership Cancellation Form. No phone calls or emails will be accepted as a form of cancellation. A 30 day notice is required for all cancellations. Members will be contacted via email once the form has been received and processed.

Outdoor Adventures Trip Refunds

Due to confirmation dates set by some trip vendors, our refund and cancellation dates are trip-specific. Details are in each trip's description on the Campus Recreation Portal and in the receipt that is emailed upon registration.

If a trip is canceled by Campus Recreation and Wellness, then registrants will receive a full refund. 

 

Personal Training Refund Policy

Participant may withdraw from any fitness/wellness service at any time; however, all services are non-refundable. Any balance on personal training sessions that have not expired may be transferred to membership fees; balances may not be transferred to any other Campus Recreation and Wellness program. 

Participant agrees to expiration date of sessions as indicated in their Campus Recreation Portal account. Failure to use all sessions before expiration will result in the forfeiture of the remaining sessions.

Cancellations: All sessions must be canceled at least 12 hours before a scheduled appointment. Failure to do so will result in the loss of your session and participant will be charged. Participant should contact the trainer directly to cancel a session.

Late policy: Trainers are obligated to wait only 10 minutes for no-show participants. After 10 minutes, participant will be charged as a cancellation. Sessions that start late will end on time. If participant will be late, please have the courtesy to contact the trainer. Buddy sessions with only one participant arriving will be charged for a full session.

 

Camp Cancellation and Refund Policy

Refund requests must be submitted online via our Refund Form.

• A full refund will be granted if requested by three weeks before the start of your camp session.
• A 75% refund will be granted if requested by two weeks before the start of your camp session.
• A 50% refund will be granted if requested by one week before the start of your camp session.  
• No refunds are granted less than one week before your camp session.  

Fill out our Refund Form to request a cancellation and refund. Please see your session receipt for the specific refund dates. Camp fees cannot be transferred to another Campus Recreation and Wellness program such as swim lessons or birthday parties. Once a camp session begins, there are no refunds or rescheduling.

There is no prorated cost if your child cannot attend the entire session.

Illness, injury, registering for the wrong session, family emergencies or other extenuating circumstance that occurs less than one week before the start of your camp session, and warrants missing the entire camp week (or the entire day for single-day Fall/Winter camps), will receive a 50% refund pending documentation from a third-party provider. 

For single-day Fall/Winter camps: no refunds will be granted if Campus Recreation and Wellness is notified on the day of camp that your child will not attend. 

 

Parents’ Night Out Refund Policy

• A full refund will be granted if requested by one week before a Parents' Night Out.
• A 50% refund will be granted less than one week before the event.
• No refunds will be granted if requested on the day of the event. 

Fill out our Refund Form to request a cancellation and refund. Please see your receipt for the specific refund dates. Fees cannot be transferred to another Campus Recreation and Wellness program such as swim lessons or birthday parties. 

 

Intramural Refund Policy

• Intramurals does not grant refunds for play passes or team fees.
• If a league is canceled, a credit will be applied to the participants’ Imleagues account.