Client Satisfaction Summary

 

Feedback from Students Receiving Counseling Services*

Academic Year 2015-2016
 

 

Benefit and Satisfaction Percentages

Percentage of Students Citing Personal Benefits from Counseling:

100%

Percentage of Students Reporting Satisfaction with Services:

 97%

 


Composite Ratings of Office Related Items (1=Poor; 2=Fair; 3=Good; 4=Very Good; 5=Excellent)

Wait Time for First Appointment

4.5

Return Appointment Scheduling

4.7

Attractiveness of Office Area

4.1

Location on Campus

4.0

Receptionist Staff

4.6

 

Comments from CTS clients:

  • "Fabulous services!"
  • "I have had a great experience and it has helped a lot."
  • "Excellent service, excellent staff."
  • "Thank you so much for having these services available cost free for students."
  • "My counselor made me feel really comfortable."
  • "I'm very grateful for all the help everyone in this department has given me."
  • "Very thankful these services are provided."
  • "Everything has been excellent."

 
*Feedback reported on surveys completed after attending four or more counseling sessions